Arlo Pro 2 CVR Is Not Recording At All

[Tree_man]

The CVR on one of my arlo pro 2 cameras has not been recording for about a week or more. We have restarted it and unplugged and replugged the power but that did nothing. The connection to the base is 2/3 bars.

[jguerdat]

Are you able to see the timeline when clicking on the CVR icon for the camera? If not, check what camera is selected for CVR in Settings, Manage camera Status (or Settings, Subscription, Manage Camera Status).

[Tree_man]

I am not able to see a timeline when I attempt to look back, I have resynced the camera and nothing changed. we can see live video and audio, also we get notifications of activity. 

[jguerdat]

Open a case with support here.

[ShayneS]

Tree_man,

Can you click the CVR icon and provide us with a screenshot of what you see?

[Tree_man]

[jguerdat]

My CVR is on a Q camera so not quite the same but sometimes rebooting the camera helps. Since CVR requires AC power, try unplugging the power to the camera and reconnect it. If no help, maybe unplug and reinsert the battery. Lastly, power cycling the base may help.

[Tree_man]

Nothing has worked, we reset the base and the camera at the same time. The camera does not acknowledge a live feed when in the CVR mode and does not record. I would like the camera replaced under warranty.

[jguerdat]

To get it replaced requires opening a case with support here, not posting on a user forum.

[Tree_man]

I agree that a user support form is not the place, I opened a case and typical Arlo support took 10 days to respond. I am pursuing it further with them and will keep this thread updated