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Arlo Pro 2 Base Station has stopped working, No LEDS lit

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djwhanna
Aspirant
Aspirant

Arlo Pro 2 Camera and Base station was working fine for two weeks. 

 

Suddenly Arlo base station completely stopped working. No lights come on. Changing power locations does not make any difference nor does pressing the reset button. 

 

Have been on hold for netgear chat support or over an hour and no joy. 

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michaelkenward
Sensei Sensei
Sensei

If you have some way of testing the power adapter – a spare maybe – try that.

 

If that fails then it is warranty time.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime

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michaelkenward
Sensei Sensei
Sensei

If you have some way of testing the power adapter – a spare maybe – try that.

 

If that fails then it is warranty time.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
djwhanna
Aspirant
Aspirant

Thanks, finally got through to netgear live chat and we tried a different power adaptor as you suggested. It does seem that was the problem. Thanks!

michaelkenward
Sensei Sensei
Sensei

That's good.

 

Good thing that you had a spare!

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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