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I set up a brand new Arlo Pro 2 setup with two cameras this week and everything works great, except the Activity Zone. Each time I try to create an activity zone (attempted 6 times) the zone won't save. The camera is plugged into power, it allows me to select a zone, but when I hit the "Save" button, nothing saves.
I read in this community that the Activity Zone were disabled as recently as Feb 2018. Is that still the case? Not sure what else to try. I don't believe I need to upgrade to CVR to use Activity Zones.
Thx
Ted
Solved! Go to Solution.
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Thank you sir. Hope this gets resolved soon. I'm not so sure it's an app issue as I have have tried to set up zones using the MY ARLO on the Arlo website to no avail. But I'll keep my fingers crossed.
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@Biscuiteater wrote:
Thank you sir. Hope this gets resolved soon. I'm not so sure it's an app issue as I have have tried to set up zones using the MY ARLO on the Arlo website to no avail. But I'll keep my fingers crossed.
I believe the issue is with the NETGEAR servers. Nothing you can do about it. NETGEAR is aware and working on it, so it should be resolved soon.
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How do you know that they (Arlo) know as there's been no announcement here https://community.netgear.com/t5/Announcements/bd-p/arlo-announcements.
I'd rather read it from their own announcement than contact support via chat or call them.
botski
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This is why we need a local system that does not rely on online services, if one thing fails, it all fails.
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Thanks Netgear for ruining Arlo again
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NINJER,
Agreed, but unfortunatly it seems the cheap or easier way to go with these companies now, as I can attest to with my Amazon Echo which unfortunatly is set up simeraly, the main access along with all of the other app tie in's, Wemo, Hue, Wink, for the other devices and services are thru web pages and the worst was the Echo Connect, which requires a cell phone to set up because it has to suck your contacts list from it, no other access possible...! I was totally appaled at that one. I would love a simple excutable I could install on my PC and just talk to all these devices directly since everything is already on the same home network but alass, I will not be holding my breath on that, or the fix coming soon... Thanks alot Netgear...!
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Very true, we're paying for ease of use.
If you set up a proper security CCTV system if won't be compatible with these services.
However I find it really sad we buy a camera off them, we can't even have it record continuously without paying them.
I understand paying for cloud storage, but no free local storage? If they had that option they would lose a lot of money I guess as a lot of people would deffinitly set that up.
They also have not fix auto detect, it always records a 7 second clip, so now i have adjusted it to always records 120 secs. Even though the "automated" setting can allow for up to 300 secs of recording, what a joke netgear.
Not to mention they also sold a "weatherproof power cable" that wasn't weatherproof and had to recall it, with no other alternatives other than their overpriced gaudy looking solar panel.
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It is also strange that with the mobile app (Android) I see the zones that I have created previously. Now with the desktop browser (Chrome) the zones are not visible. But the zones seem to be working which is of course good!
It seems that Arlo can't sync the settings somehow. The previously created zones are there and do work, but users can't create / update them.
It would be nice if Arlo support staff would comment something about this issue.
botski
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I'm having the same problem.
4 days later now ... have you heard anything new? This is quite annoying. I recently added an Arlo Pro 2 along with an Arlo Pro and and Arlo Q. I would very much like to get activitiy zones working on my Pro 2 and Q. They were working fine on the Q for quite some time.
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I love Arlo so far but if they give us a local system where we can plug our own DVRs how are they gonna do their "Bait and Switch", turning all the free features into paying ones when the user base is big enough?
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A fix was released recently that may require you to recreate your existing zones. Take a look here for more information: ActivityZones already Exist error message Try recreating your activity zones and let us know if you still experience the same behavior.
JamesC
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The sole reason I have a pro2 is for Pixel detection through a window, because motion detection with PIR on a pro cam won't work. I've had my camera a week and couldn't create a zone to test. I can finally create a zone and it's absolutely useless! Please help!
Thanks!
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I'm guessing that Netgear have made a change in the cloud because I am able to create and change activity zones again now.
Not sure if anyone else has tried, but mine works from my iOS app and web browser.
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the activity zones is allowing us to save but it is not triggering the alert or saving the videos.
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are you able to get triggers from the activity zone you created and videos are saved other than the basic notifications you usually get without the activity zones?
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I'm just asking if you are certain your zone is working, or it could be the passive IR working (which doesn't require a zone). To test the latter, remove the zone and see if it still detects or not.
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