Arlo Pro 2 activity zone 2 not detecting motion

[retsteve]

I have 2 activity zones 1 large zone (working fine) and a smaller one which overlaps zone 1 a bit.  Zone 1 triggers motion fine however zone 2 does not.  This is a powered unit.

Thanks in advance for your help.

Steve

[ShayneS]

retsteve,

Have you tried to reboot your base station & test again? Have you tried to create this zone on the Web Portal or the  Arlo Mobile App?

[retsteve]

Shayne,

Yes I have tried the reboot with no change.  The 2 zones were created on the Web Portal.

Steve

[ShayneS]

retsteve,

Can you try to delete these zones & re-create them in the Arlo Mobile App and test again.

[retsteve]

Tried it with no change.

[ShayneS]

Is it possible to adjust the 2nd zone with the issue a bit larger or smaller & see if this triggers the system.

[retsteve]

Shayne,

I have made both zones as close to the same size as possible and it still only wants to recognize only on of the zones.

Steve

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

[retsteve]

Shayne,

I have contacted them and they did not have an answer but opened a case and have not gotten back to me. Thanks for your time.

Steve

[ShayneS]

retsteve,

I will contact support and let them know you have not been contacted. Hope you have a great Thanksgiving & Thank You for your patience.

[retsteve]

Shayne,

Thank you and same to you.

Steve