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ISSUE:
- The camera stop working. The only action that it perform is a led blinking when i plug the battery or the power supply.
INFO:
- I bought with Arlo Pro2 VMS4430P kit by Amazon.
- The camera and the entire kit work only inside my home. Never been outside.
- I don't know the firmware version because the camera doesn't work, but I periodically check for the firmware update in all my Arlo devices.
Thank you in advance for the help.
Solved! Go to Solution.
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Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
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Are the base station LEDs showing good power and internet status? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean
If they showing good status, then have you tried removing the camera from your account and re-adding it?
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The base station led are ok and the other cameras connected work fine.
I removed the camera but It's impossible to add it again because when I press the sync button on the camera nothing happen.
Thank you.
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@Aegidius wrote:
when I press the sync button on the camera nothing happen.
But you are seeing the blinking blue light on the camera?
Assuming yes: Did you try also pressing the sync button on the base (instead of using "add device" in the app and web client)?
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But you are seeing the blinking blue light on the camera?
@StephenB Unfortunately no. As I said, nothing happen when I press the sync button.
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Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
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