Arlo PRO 2 VMC4030P stop working

[Aegidius]

ISSUE:

• The camera stop working. The only action that it perform is a led blinking when i plug the battery or the power supply.

INFO:

• I bought with Arlo Pro2 VMS4430P kit by Amazon.
• The camera and the entire kit work only inside my home. Never been outside.
• I don't know the firmware version because the camera doesn't work, but I periodically check for the firmware update in all my Arlo devices.
  

Thank you in advance for the help.

[StephenB]

Are the base station LEDs showing good power and internet status? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

If they showing good status, then have you tried removing the camera from your account and re-adding it?

[Aegidius]

The base station led are ok and the other cameras connected work fine.

I removed the camera but It's impossible to add it again because when I press the sync button on the camera nothing happen.
Thank you.

[StephenB]

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@Aegidius wrote:

when I press the sync button on the camera nothing happen.

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But you are seeing the blinking blue light on the camera?

Assuming yes:  Did you try also pressing the sync button on the base (instead of using "add device" in the app and web client)?

[Aegidius]

But you are seeing the blinking blue light on the camera?

@StephenB Unfortunately no. As I said, nothing happen when I press the sync button.

[ShayneS · Accepted solution]

@Aegidius

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support