Arlo Has Bricked My H8 Cameras - Now What?

[arlobricks]

Hi, since I cannot speak to a human at Arlo, I'm trying this community forum and I hope someone can help. Arlo has intentionally bricked my H8 cameras via their "End Of Life" plan and I can no longer charge them. (It has happened to all three cameras at once.) So my questions are: 1) If I purchase new Essential cameras will I be able to resume my current plan? (I was one of the first Arlo customers and am not on the Safe or Secure plan). Or 2) am I now forced to buy new cameras and subscribe to a plan? Thanks for your help.

[StephenB]

---

@arlobricks wrote:

Arlo has intentionally bricked my H8 cameras via their "End Of Life" plan and I can no longer charge them. 

---

They didn't, and my own Pro 2 camera still work.

Did you try both a different charger and a different cable?

---

@arlobricks wrote:

If I purchase new Essential cameras will I be able to resume my current plan? 

---

All currently sold cameras require a subscription for cloud storage.

[arlobricks]

Tried different chargers, different cables, nothing worked. I can see if one camera, maybe two didn't charge, but all three at once? It was deliberate.

[StephenB]

---

@arlobricks wrote:

Tried different chargers, different cables, nothing worked. I can see if one camera, maybe two didn't charge, but all three at once? It was deliberate.

---

I understand why you feel that way, but if these cameras were being bricked there would be a massive number of posts to that effect here - and there aren't.  Also, the Pro 2 EoL date is 1 Jan 2025 - close but not yet.

The older Pro models do need to be charged using chargers that support Qualcomm QuickCharge - did the chargers you try have that feature?

[arlobricks]

Yes. 

[Edinburgh_lad1]

I too doubt this conspiracy theory!

Additionally, if you're in Europe* and the UK, the EOL doesn't apply. It's possible, though unlikely that it happened to all three, that your rechargeables are knackered, as they do have a limited lifespan.

* Not sure if Europe in Arlo's terms means Europe (as a continent) or the EU (European Union), but which excludes some countries in Europe (like Norway that is not part of the EU, but EEA).