Arlo Can’t Discover Base Station VMB4000

[grcuster]

I have been trying to set up the base station, but the Arlo app can’t discover the device.  I have followed the steps described in the booklet, I’ve performed a factory reset and try to establish the connection, no joy.  The power and internet lights are green and I can see within the Eero’snetwork the base station is connected to the internet.  I have reviewed other threads and I haven’t been successful finding a solution. 

Base station is connected to the main Eero mesh router.

Any suggestions?

[StephenB]

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@grcuster wrote:

I have been trying to set up the base station, but the Arlo app can’t discover the device.  

Base station is connected to the main Eero mesh router.

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Try using a PC browser (my.arlo.com).

[grcuster]

I tried your suggestion, no joy.  Still receive the message “Your Base Station could not be discovered.”  

[ShayneS]

Can you try over the web portal as well on a browser?

[grcuster]

During the install process I did try both methods, using an iphone, ipad and mac.

[ShayneS]

Can you PM me with the email address associated with your Admin account

[ShayneS]

Was this purchased second hand? Was the base online prior?

[grcuster]

I was the original purchasers and for whatever reason I never got around to install it for myself.  First install attempt was this past weekend.

[jguerdat]

What are the LEDs showing? If the Camera LED is green, hold the reset button until the LEDs flash amber. Let it reboot (~2 minutes) to green power and Internet LEDS - the Camera LED may be off or solid amber. Try onboarding it again.

[grcuster]

Only the first two lights are green, the camera light is yellow/orange.  I haven’t gotten to the step to sync the cameras.  However, during the troubleshooting process last weekend, I did perform a reset of the base station.  

[jguerdat]

I've had an instance of this myself. Attempting to add the base constantly failed. Nothing worked until I used a different base.

[grcuster]

Is this due to the technology has evolved beyond the VMB4000?

Since this system came with the VMB4000 base station, what would be the recommended base station replacement?

[jguerdat · Accepted solution]

Technology has certainly advanced since the VMB4000 was introduced but that's not the cause of the issue. While you could buy a used base as a replacement, that can be iffy so I'd suggest buying one of the SmartHubs such as the VMB4540, which is the lower cost model. That will help you future-proof your system.

[grcuster]

Upgrading to the VMB4540 resolved the issue.  System up and running.

Thanks.