Arlo|Smart Home Security|Wireless HD Security Cameras

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azarloGuy
Apprentice
Apprentice

When opening the app and I go to the mode tab the devices take a very long time to update.  I have multiple base stations across several properties and a couple of them show their status right away and others sit on "getting information" for as long as 5 minutes (I've timed it, not exaggerating).   What's going on?  Seems with every ios app update things get worse not better.  So frustrating.  I've had these cameras now for almost 4 years and the system is yet to function as designed.  Geez.

52 REPLIES 52
Meiko
Aspirant
Aspirant
Ok so has been working for a few days now stuck on Getting status. Has both base stations offline. However using Apple home app am
Able to view all cameras live
Airrick
Aspirant
Aspirant
Same issue with base station offline / cameras “getting status”. This issue is even worse since now it doesn’t even take recordings to shoot to the cloud while the issue is happening and the cameras are armed.
Rogch
Guide
Guide

And I'm very disappointed about how Arlo's silence about this issue.  

 

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