When opening the app and I go to the mode tab the devices take a very long time to update. I have multiple base stations across several properties and a couple of them show their status right away and others sit on "getting information" for as long as 5 minutes (I've timed it, not exaggerating). What's going on? Seems with every ios app update things get worse not better. So frustrating. I've had these cameras now for almost 4 years and the system is yet to function as designed. Geez.
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It would not surprise me that the extra delays are caused by the arlo server rather than the App.
Arlo iOS App v2.19.2
iPhone 5s iOS v12.4.6
2 x VMB4000r3 v184.108.40.206_3508_62df...
4 x Arlo Pro 2 camera v220.127.116.11_34_1189
After reinstalling/installing app, removing cameras adding cameras....... my cameras now work on live mode from my phone but even when in armed mode they do not activate with movement. Very frustrating!
Hi, are there any news about the release date of the new app version? Actually this issue is becoming quite risky: sometimes I am not able to disable or enable cams when I need to...
I found that the iPad would take 10sec longer than the than the iPhone.
I then checked the iPhone app to find that it was now taking 10sec longer again to update.
I had to disable the iPad apps’ run in background option to remove the extra 10sec delay on the iPhone.
While this is not helpful to anyone it begs the question that if having multiple devices with the app loaded and adding the 10sec delays, could I have another unknown device with the app logging in also?
Maybe additional devices make the situation worse, but I bet multiple devices are not the root cause.
Thanks for the feedback, yes agree that the issue is App related.
I first noticed the delay when I installed version 2.19.0 and subsequents versions due to language bugs.
If I enable run in background for the arlo App on the iPad, the extra 10sec delay returns causing 35sec to update status on each device.
This means you have to wait this time until you can take any action. Unacceptable! Please Arlo do something.
VMB3000 base, 3 x VMC3030 Cameras, Arlo Smart
iPhone 5 SE, IOS 13.7
..... Finally the problem is fixed (for me)
As of latest release v2.20 (1201) the 25+ second latency is gone and camera status is displayed after approximately 5 seconds
iPad Air 2 loads quicker at about 8aec.
Thanks to all that were involved with getting this update out to us.
Hi, I can confirm that with version 2.20 "Modes" tab loads faster (about 10 seconds), even if it is slower than in the past. At least, this delay is acceptable and makes the app usable again.
However, the order of devices in "Modes" tab is still mixed up and I did not find any ways to restore original sorting.
This issue with the Mode tab & the status stuck on Getting information for excessive time should now be resolved. Please make sure you have the latest version of the Arlo mobile App 2.20 installed. You can find more information regarding this update here: Arlo iOS App - 2.20 - 15th September 2020
Bear in mind i'm just a user like yourself and nothing to do with Arlo, but looking at your problems it appears you don't have permission to alter the modes (or anything else for that matter).
Just a thought but can you confirm you're logged in as the original/main account holder and not as an additional user who has not been granted access rights by the main user. This would explain the greyed out menus/buttons.
Obviously if you can access all the features on your phone but not on the PC with the same login then the above doesn't apply and there is something else amiss.
If Arlo offer to give your money back they will most likely get you to pay for their return. I would try to return them to the place you purchased them from. I’m in Aust and paid $1200 for two Ultras and base station and $200 for the lights And another 400 for a 3rd camera. So far have logged 4 tickets with them over that time and 2 of those tickets was told the products were faulty and send them back. Both times they wanted me to pay for the faulty products to be returned. Once they receive them they would send me the replacements. I have declined and just waiting for the rest cameras to fail then moving on to a different brand. Good luck and hope they refund you 🙂