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I was so happy when Netgear finally solved the issue with the persistant notification "Geofencing is enabled". Now, we can just block this message from appearing without impacting other notifications from Arlo that we still need. Nevertheless, since then I noticed that the Arlo App is heavily draining my phones battery as long as geofencing is enabled.
Even if the app is running in the background and is not actively being used (means not checking notifications or watch recordings) it drains up to 20% of my phones battery in just 4 hours. This cannot be normal. After switching to schedule mode, the battery drain stops. It is clearly related to geofencing mode.
Phones tested: OnePlus 5 and OnePlus 6 (same issue)
Android Version: 9
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Thanks
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Note this is something that changed in a recent build as I had run geofencing for the last month or so prior without this issue.
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Problem disappeared when geofocing is turn off.
My S9 use Android version 9.
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Moto Z Force.
Battery drain severe with geofencing. Have mostly used geofencing since camera purchase last summer. Battery drain was ok until last few weeks or so.
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@just1man, @SlimViking, @BryanJDx
Are you using the latest version of the Arlo Mobile App 2.7.8? if not, can you try downloading this and test again.
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(screenshot attached)
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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The app is always active don't go in background mode and apparently use gps nonstop.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Any progress on this issue ? still having the issue after last 2 updates of the app.
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Don't get you hopes up. I have been using my Arlo Pro 2 for a long time. The combination of schedule and geofencing has never worked properly. The update that finally fixed geofencing itself on Android 9 brought us an persistant notification that was just so annoying that I stopped using geofencing. The update that allowed us to configure this notifaction like we want to brought us the battery drain.
Who knows what comes next?
My support ticked has not received an update in 11 day. Not even a "we are looking into it".
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The service actually worked with a little help from about mid October until March, last updates has totally ruined the functionality...
Asking support is kind of useless they don't care about the app, they refer to using a third party solution with ifttt and family360 or similar. Though with a big disadvantage, if the app has crashed (normally does) notifications are not working.
Today the app drained about 20% of the phone battery in about 8 hours idle. The app is never running in background, always in active mode strangely...
@ShayneS: Any status if anyone is investigating this?
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Hi @Retired_Member
I would like to investigate your case & look in to this for you. Can you please provide me with the best number to contact you via PM. Thank you for your patience.
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There is no need to discuss this over the phone. Of course, location services use energy but it is certainly not normal that it uses 20% of my phones battery in 4 hours or 40% in 8 hours. This behavior started a couple of updates ago, it wasn't like this before. Other customers complain about the same thing in the forums thread.
Other apps that use geofencing like Philips Hue or Nuki do not even use 1% of my phones battery in a day. This can only be fixed by an app update. Maybe you could ask the other companies how they do it.
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Hi @Tlagalt,
Try to reinstall the app and restart your phone to see if that resolves the issue for you.
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I downgraded the app to 2.7.2.25500 and no longer have the battery drain. When I upgrade to current there's serious battery drain. Obviously this is an app problem. I'm not sure what the QA is like or if there even is any at Arlo being the constant problems. I expected more for sure.
Folks, don't just leave this here for them to quarantine the negative. Get out on Social Media and make your thoughts known so others don't waste their money as well.
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