Arlo 2 pro lost 7 day cloud storage

[1856]

I purchased an Arlo 2 Pro a few years ago with 4 cameras. I used the free 7 day cloud storage but then upgraded to a subscription for a couple years. I then decided to cancel my subscription plan and I no longer have 7 day cloud storage. I can't even call or text chat someone because the automated chat system told me that "I wasn't entitled to a live representative". If I want to speak to a representative then I have to purchase a subscription. But I don't need a subscription because Arlo sold this to me with a 7 day cloud storage plan. This business model isn't the best. 

Does anyone know how to rectify this before the EOL date? I will be purchasing something else with actual support, so I'm fine with the EOL. I just need it to work until I find a different product. Thanks for any help you can offer.

[StephenB]

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@1856 wrote:

I purchased an Arlo 2 Pro a few years ago with 4 cameras.

Do you have any more cameras and/or doorbells in the account?  Or just the original 4 cameras?

[1856]

I just have the original 4.

[Edinburgh_lad1]

You need to re-onboard the cameras again: so, reset them and re-add them to your account.