Arlo 2 Pro Issues

[cshee123]

I have an Arlo Pro 2 that I haven't used for a while and I'm trying to set it up again. The device powers up, and the base station shows three green lights. However, when I try to connect it to my phone, I receive a message saying, 'No Arlo devices are connected.' What could I be doing wrong?

[Edinburgh_lad1]

Have you added devices then?

[jguerdat]

As above, is the base shown in your account? If not, you need to reset the base by holding the reset button until the LEDs flash amber. Let it reboot - ~2 minutes - and add the base to your account. Then you can add the cameras.