Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

App om iPhone says my iPhone is not trusted

Reply
Discussion stats
  • 1 Reply
  • ‎2023-01-17 09:05 AM
  • 411 Views
  • 0 Likes
  • 2 In Conversation
Cmadsen
Aspirant
Aspirant
‎2023-01-17 09:05 AM

I have change iPhone and have re-installed the app. When I try to login and use confirmation tools that authenticate that I am me, it all ends with the app says no access because my iPhone is not trusted- what to do? 

Labels:
0 Likes
Reply
Message 1 of 2
411
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2023-01-18 01:21 PM

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

0 Likes
Reply
Message 2 of 2
382
Discussion stats
  • 1 Reply
  • ‎2023-01-17 09:05 AM
  • 412 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.