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Re: App crashes on iPhone XS Max when trying to play recorded videos

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motch6
Aspirant
Aspirant

iPhone XS Max, crashes when trying to play recorded videos though the arlo app. This has happened a bout 3 or 4 times in the past couple weeks. I have never had an app crash an iPhone before! What’s up?! Any fixes?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
Guru Guru
Guru

Have you rebooted the phone and reinstalled the app?

motch6
Aspirant
Aspirant

Yes Phone reboots autmoatically after App crashes phone.

 

I will delete the app and reinstall and then return and report.

motch6
Aspirant
Aspirant

I just deleted the app, reinustalled, and pushed the app to the limit... CRASHED PHONE....

 

This is exacly what i can do to repeat this issue:

1) open videos in app start playing.

2) flip to next video quickly and then another.

3) ZOOM in on video and then try to zoom back out.

That's when the crash occured this time.

JessicaP
Arlo Moderator
Arlo Moderator

Hi @motch6,

 

Did you install the latest Arlo iOS app version, which is 2.7.2, and the latest iOS version, which is 12.1.4?

motch6
Aspirant
Aspirant

First of all, this isn't a recent occurance.  So, the app should have been stable in whatever enviroment it was in.

 

Second, since I deleted the app and reinstalled it, the assumption would be that the newest version would re-install.  Which is the case.

 

So, bottomline, yes, all up to date.

JessicaP
Arlo Moderator
Arlo Moderator

I would suggest to try logging out of the app, uninstall the app, restart your iPhone (not when the app crashes and reboots the phone for you). and reinstall the app. Then try to log back in and see if that changes anything. 

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