- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I recently bought Arlo Pro 2. I just created an account . Added the base without problems even though it took a lot of time (ages compare to other similar products) to add it. When adding a new camera after 2 mins trying to find a camera it logs me out because supposedly I have logged in from another device.
This is a new account I just made and only myself have the information. I'm doing everything through the app on Galaxy S8. Its is really annoying all this . I'm about to return product to the store.
- Related Labels:
-
Online and Mobile Apps
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you log in to another app or via the web interface?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No never did only from my android phone Galaxy S8. I had I feeling I was going to be asked this question.
Just opened the account , only have access from one device , mobile. Instill have not luck adding the cameras , either kicks me out because I supposed signed in from other device or cannot find any cameras . 90% of the time sign out. 10% funds no cameras , dont know why I'm doing everything right .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I guess it's an app issue with android or galaxy S8. Try it with my laptop and no issues. Tried to view cams on my galaxy and was ok. Once in a while keeps signing me out still because I supposedly signed in from other device which I didn't..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know you shouldn't have to do this, but have you tried to change your password to see if that resolves the issue? I would contact support before you try this though, in case they have a resolution for you. Let me know how everything goes & I will be here to assist you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Exact samething was happening to me today as well iPhone X 13.1 I have been on betas sense day one. No notifications, Geofencing works once in a while getting tired of the run around excuses. I have a lot of smart divices/apps and they have no problem fixing withen a day or two any problems.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Are you experiencing the app logging you out as well? you did not explicitly mention this issue. I have escalated reports on the geofencing & notifications issues.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry dont normally like to do this stuff. This is actually the firs time in life getting help online. It is super annoying given that it has been around quite a while.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The previous post "Are you experiencing the app logging you out as well? you did not explicitly mention this issue. I have escalated reports on the geofencing & notifications issues." was for SillySam.
I have left a response above for you
"@Bbto
I know you shouldn't have to do this, but have you tried to change your password to see if that resolves the issue? I would contact support before you try this though, in case they have a resolution for you. Let me know how everything goes & I will be here to assist you."
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you have both the legacy and the new app installed on your device, you do need to be careful not to let them both run at the same time.
Maybe check to see if one (or both) are configured to run at startup.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Bbto wrote:
I have only installed the arlo app. This is a new account for the first time ever used Arlo. Not sure what the legacy is , an old app?
Yes, the legacy app is an older one (being phased out the end of the month).
If you only have one app installed, then then my thought wouldn't apply to your situation.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I guess it's an app issue with android or galaxy S8. Try it with my laptop and no issues. Tried to view cams on my galaxy and was ok. Once in a while keeps signing me out still because I supposedly signed in from other device which I didn't.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Im experiencing the app logging me out as well
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same thing started happening to me this week. Yet ANOTHER bug in this recent poorly made (tested) app "update"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your time and help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Ambgjep
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Arlo Mobile App
565 -
Arlo Pro 2
11 -
Arlo Smart
168 -
Before You Buy
974 -
Features
411 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,121 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,129