Anyone aware of scams when purchasing a subscription?

[BigF]

Wondering how valid is this company. About a thousand dollars into this system. I was just scammed out of 199 for the subscription?

[jguerdat]

How did that happen? I don't see any plan that charges that amount (I guess it could be with tax added). Need details.

[StephenB]

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@BigF wrote:

Wondering how valid is this company. About a thousand dollars into this system. I was just scammed out of 199 for the subscription?

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Did you google for a support number???  That generally is what leads to scams.

• https://kb.arlo.com/de/000062119/How-can-I-avoid-Arlo-support-scams

[BigF]

I went through the support system within the app. Had contact with them for subscription, replacement of a battery and the third time for them to tell me my subscription did not exist?

[BigF]

Within the app I subscribed once my trial period ended. Again through the app I contacted them about a defective battery. It was immediately replaced. Them 3 months later I received the notification that I did not have a subscription. Somehow a card was on file that does not belong to me. It was under a different name?

[StephenB]

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@BigF wrote:

Within the app I subscribed once my trial period ended. Again through the app I contacted them about a defective battery. It was immediately replaced. Them 3 months later I received the notification that I did not have a subscription. Somehow a card was on file that does not belong to me. It was under a different name?

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So where does the $199 come into it????

[BigF]

The 199 was the price I paid for the subscription I was told about. My understanding is someone, somehow signed me up under a different name for a monthly plan instead of the 2 year plan I was told about

[StephenB]

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@BigF wrote:

The 199 was the price I paid for the subscription I was told about. My understanding is someone, somehow signed me up under a different name for a monthly plan instead of the 2 year plan I was told about

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What currency?

I'm not seeing 199 as a cost for any Arlo plan, and I am also not seeing any 2-year plans.

• https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

I'm tagging the mods ( @JamesC and @ShayneS ), so they can follow up.