Arlo|Smart Home Security|Wireless HD Security Cameras
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Lthao0709
Aspirant
Aspirant

I have disconnected everything and re installed.
I have removed the app and reinstalled the app.  I have refreshed, turn cameras on/off.  Everything is up to date.
I can not get the two way mics to work. 

When I hold the button down and speak nothing comes out and nothing is heard.

Not sure what to do at this point, thinking about bringing it back to bestbuy

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Streak2
Master Master
Master

What app are you using?

On my Android, after going live and touch the mic symbol another green button pops up saying wait and then when ready and you touch the button it turns purple while you're touching it and speaking.

Sometime the lag can be quite severe. Not ideal as front door 2 way intercom.

When you go live or listen to a recording from the library can hear sounds that the camera mic has picked up?

 

Also if you're using an Iphone, see this post

 

https://community.netgear.com/t5/Arlo-Pro-2/Arlo-Pro-2-3-camera-system/m-p/1558716

Lthao0709
Aspirant
Aspirant

I am using the Arlo app I downloaded on the Apple iTunes store.
Yes, when on the app I click on the mic... Says connecting then turns green.  When I hold onto it it turns purple and I speak...

Still no sound coming out.  I had my spouse on the other end and still the mic did not work, but I could hear everything going on via the cam.

 

 

Streak2
Master Master
Master

No, your spouse was not ignoring you. Sounds like the IOS app. fault mentioned in the link in my reply.

JamesC
Community Manager
Community Manager

An update for the Arlo iOS mobile app has been released that addresses the issue with the push to talk feature. Please make sure you have the latest version of the Arlo mobile app downloaded and installed from the iOS app store.

 

Release Notes - iOS App 2.5.0 - 13th May 2018

 

If you continue to experience this issue. Please let us know.

 

JamesC

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