Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
All my cameras and the base station are working. But the app shows them as disconnected.
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When I use the button to set on all my cameras, the cameras detect movement and sound and the base station's alarm works. But the app shows all the devices as disconnected and it doesn't show any recording.
The 3 lights of the base station are all green, as normal.
Labels:
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
5 REPLIES 5
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Do you have access to the system if you use a pc web browser and login to my.arlo.com login page?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
They are shown as disconnected too. Both the cameras and the base station.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
While it seems to be a communication issue with the arlo server, try power cycling the base station to start with.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry to not reply back sooner.
The issue solved by itself. A couple of days ago.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the update, no doubt another arlo miracle.
Related Labels
-
Arlo Mobile App
570 -
Arlo Pro 2
11 -
Arlo Smart
169 -
Before You Buy
977 -
Features
416 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,121 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,150