Again Camera records but does not get stored in Library.. Getting frustrated

[Lightyears]

Had this issue on May 21 and it is back again

The Arlo Pro 2 cameras I have 3 cameras on one Base Station and 2 camera's on another Base Station.

The one with 3 camera's show that they are recording and I get yellow man running,

But it does not save to Library.

Also it shows when I look at overview of cameras (lower left) 1Min or just now so it is recording something. And you see the image of what it did record 

I can not find the footage.

I have rebooted get all lights green on base station so that looks good

I am stumped what is going on

Is there a new filmware happening or what???????

Anyone having same issue  Date May 21, 2019  6:00 PM Eastern Standard time now new date May 23, 2019 5:30 PM EST 

[96709]

Surely you are mistaken as the Arlo status page says all systems are good. Arlo knows best.

[Dannybear]

Everyone,
This thread has been solved by Arlo so best start a new thread for attention. Hopefully it will not get merged like all the others.

[Yamster]

I can view the video feed live, but my last recorded video was from a day and a half ago, at 2:49 PM on 5/24. That video was cut off at just 3 seconds, so it seems like there was some kind of sudden service failure. I have been coming and going from the house all day, and I have not a single recorded video since yesterday afternoon. I see that the Arlo status page says that "all systems are operational," but this delay seems to suggest that, at least for some users, this problem has not been resolved.

[Dannybear]

Firstly check the time zone setting in the base station is correct.

Then check your running mode status is correct, schedule is not working for me at times. Try forcing a basic or custom mode.

Then restart the base via the app and see if it starts working again.

Edit:
Some users here have said that resyncing all cameras can work also.

Hope this helps.

[Rudkin27]

Has this been resolved as mine is doing the same as of Friday 24/5/2019 getting notifications but when I go in to watch the video it says no recordings 😳😳 base station has all green lights on very frustrating 

[Rgillbilly]

Surely you jest.
Absolutely positive Arlo reads and actually will reply with more than a stock written script.
Even my support ticket contained a script of yes and no haha.
What stood out the most was... Told cx to wait

[Yamster]

The time zone on my system is correct (EST). I have only used the default "Armed" mode; I do not use Schedule mode. I did try restarting the base station from the app, as well as creating a custom mode. Neither solved my problem. I still am getting no recordings of videos.

[Stacyjb24]

I spoke too soon. Only video that is manually recorded is being saved in library. Come on Arlo let's get it together before it's too late. This was a bad time to drop the ball like this. Holiday weekend, people are traveling and they trusted Arlo. Now they are shopping around to see what Memorial Day sales will offer for home surveillance systems and they are informing everyone how terrible and unreliable Arlo is.

[Jonwa]

I'm currently getting alerts to my emails about an hour and a half after the cam activation..... I'm not sure if this is an arlo problem or an email provider problem

[96709]

Am still not getting motion videos for one of my cams. One workarund I tried yesterday is to set the cam to detect for sound. With that videos do appear in the library. My conclusion is Arlo is not a real security company. They are probably on holiday except for thier Phillipine call center which just reads from a script.

[Dannybear]

@96709
Try changing the motion sensitivity to another value to see if will start triggering the recordings.

[daytonagal1]

This is ridiculous. Now the motion on the cameras do not work all the time. Works when it feels like it. Arlo get your **bleep** together! I bought this security system because it was suppose to be one of the best. I can see it is not and I wasted money on a piece of crap. I see a Class Action suit coming, and I mean real soon. So much for security. Useless.

[96709]

The motion setting is not the issue. Have toggled between 80 and 100 many times attempting to trick it. It's a server side issue.

[96709]

I'm all in on a class action suit. Also contact the BBB, WSJ and tech news sites. To have effect you need to inflict pain by way of lost sales and a lower stock price.

[Dannybear]

@96709
Thanks for your conformation that the motion sensitivity change has nil effect.

[Bennynocheese]

I noticed on Friday that there are 11 hours of missing videos in my library. I know there were several instances of motion during this time on the 2 cameras on this hub. The library shows recorded videos before and after that window of time. I see this issue posted on here a lot, but can't find any clear resolution. Any help would be appreciated. Thanks!

Hub model VMB3010r2

FW version 1.12.2.1_2798

[rogerrem]

My camera suddenly started to work again. But when it did the timezone was wrong so I had to adjust it. It has been working fine the last 24 hours.. I expect more stability from such a pricy system..!

[Lightyears]

ARLO FIX IT

MY DAUGHTER SAID  A GUY WALK INTO MY BACK YARD  AND LOOK AROUND THEN LEFT. 11:19 AM MAY 27, 2019.

YOUR SYSTEM DECIDED TO SHUT DOWN AT 11:02 AND NOT COME BACK UP UNTIL 11:54

SO GUESS WHAT ................... NO PICTURES ........... THANK YOU FOR YOUR SUPPORT AND A SYSTEM THAT I CAN TRUST........  FIX IT

[Buzzroll]

Now mine disarms on it's own. Several times now.

[Stacyjb24]

So I'm not tech savy but I had a thought. Is it possible that it was saved to the USB drive (assuming there's one plugged in to the base station)? The only reason I ask is because I have one camera that is CVR and everything was recorded on the timeline. I just didn't receive notifications of motion.

[Fun-Girl]

I've only had the base and one pro camera (plus an old 3030 from a friend that is only good for live) for a week or 2. Its been down more than up. I can view live. Suddenly its live only. A full day last week and several periods of a few critical hours also. So far since last night at 8, no detection, no alerts, no recordings and its Memorial Day. I've had like 30 people here and it went off not even one time. I've pulled out the battery, re-synced, reset the base and more. Still only got live. I intended to start adding either pro2 or Ultra to it or even buy an ultra base and go from there. Now I think I can't put all my eggs in one basket as I'm going away for a month. I won't be able to keep sending someone over to spend a few hours troubleshooting everytime arlo is messed up. I'll have to diversify and get a nest and a Blinx. This is really disappointing

[adocorp]

Arlo had some kind of ourtage on their service on May 25th... Now my notifications no longer work AGAIN!!! I am on the call with Arlo support and these guys ALWAYS tell me to wither remove the device or remove the battery.. All my 8 cameras notifications are not working. Do I need to do this for all CAMERAS!!!

Arlo is so crap. There is not a week where I don't call Arlo support for some issues.

Get the RING. I promise it will be better. My clients I install the RING, they never call me. Clients who I install these stupid Arlo always call me telling me their cameras does not work, live view lags, and notification stops working.

We need to press charges on these guys for crap products and service

[adocorp]

Arlo had some kind of ourtage on their service on May 25th... Now my notifications no longer work AGAIN!!! I am on the call with Arlo support and these guys ALWAYS tell me to wither remove the device or remove the battery.. All my 8 cameras notifications are not working. Do I need to do this for all CAMERAS!!!

Arlo is so crap. There is not a week where I don't call Arlo support for some issues.

Get the RING. I promise it will be better. My clients I install the RING, they never call me. Clients who I install these stupid Arlo always call me telling me their cameras does not work, live view lags, and notification stops working.

We need to press charges on these guys for crap products and service

[Bridog]

No motion detection today
I hope they fix it before it soon

[adocorp]

I just got off the phone with Level 2 support. This issue is now fixed.... After the outage on May 25th, they had to "resync" something on their cloud backend just now for my Android and Ipad to work getting notifications.. I did not make any changes myself. The engineer was very good but for me to resolve this issue, this was not something I could had done myself. This is what's frustrating when Arlo has outages. They have to "fix" something on their side to resolve your problem. In my case, notifications were not working on my Ipad and Android devices although it was working on my iphone.. now all three devices were working without myself doing anything besides waiting on the phone with support for over 1.5 hours..

I will no longer recommend my clients or anyone I know to buy Arlo's. This company if not change will go down the drain. I see a bright future for RING but not Arlo.. stock is going down anyways and I am not suprised!