Had this issue on May 21 and it is back again
The Arlo Pro 2 cameras I have 3 cameras on one Base Station and 2 camera's on another Base Station.
The one with 3 camera's show that they are recording and I get yellow man running,
But it does not save to Library.
Also it shows when I look at overview of cameras (lower left) 1Min or just now so it is recording something. And you see the image of what it did record
I can not find the footage.
I have rebooted get all lights green on base station so that looks good
I am stumped what is going on
Is there a new filmware happening or what???????
Anyone having same issue Date May 21, 2019 6:00 PM Eastern Standard time now new date May 23, 2019 5:30 PM EST
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I have gotten a couple of recordings. But when I play them back it either plays so fast you can’t see anything, or it says video not available. So they haven’t fixed the problem totally . It still has issues. We will see how long this last until it goes down again.
My cameras have not been working. Nothing is being recorded. Earlier when it recorded, half the videos were not available to watch. Two days ago all of my cameras went off line. I had to re-sync all of the cameras.
I didn't notice that there was not a recording for 5/21 for one camera till 5/23. Therefore, during the none recording time I do not know if the motion indicator was black or gray. Currently all indictors for all cameras are black. I toggle the active mode off/on when for all cameras and it's recording. However, there is an alert as of 5/24 that Arlo is experiencing recording issues, so it might not just be me. Furthermore, on 5/20 @1630 a UPS truck backup our driveway, we talk for about 5 minutes. None of that was recorded by our driveway camera, not one second. What the heck! This unit is too pricey to not have recorded the sound and motion of the truck and us talking. Glad it was a nice encounter.
Update as of pm 9pm PST/May 24, 2019: As previously reported, some customers were unable to receive notifications and/or view video clips. Services are now restored, but it may be possible that some videos recorded between 12pm to 7:20pm PST/May 24, 2019, will not be viewable in users’ libraries.
We sincerely apologize for this service disruption and want you to know that our team will continue monitoring and actively managing our systems to maintain the best possible performance at all times.
You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/
I am expriencing the same problem. here is a time window over nights where my Arlo detecs a motion and send me a notification to my mobile phone but there is no recording in the library.
This has nothing to do with night vision because in my case the area is always lighted by projectors.
I have also noticed that the missing recording are stored on my local USB storage so my conclusion is that something is wrong with Arlo's cloud. for some reason, in several time windows there is problem accessing the cloud and uploading the files.
BTW, my internet connection is good (1GB FTTH) with no failures and I am in UTC+2 time zone.
The missing files are always between 11PM to 5AM.
What is with this crappy company? It works intermittedly. We pay for this service and it's not working 24 7, as expected.
This is crap. You have to dig for for the problem. They should make us aware when something was or is wrong. They have our numbers and email addresses. But we are never notified. Instead we're all searching for an answer and trouble shooting our devices.
I would love to know how they test their updates, because I don't think they do. I do IT for a living and this would never happen to our customers.
I need a security system that works (not just takes my money) !!!!! Frustrated and feeling ripped off.
I have 3 Arlo Pro 2's. One of my cameras suddenly stopped giving notifications when detecting movement, and its not saving recordings to the cloud. This is the "main" camera by my front door and motion detection is working, because i have a rule that when this camera detects motion it should trigger recording on both itself and a neighbouring camera. The neighbouring camera records when the main camera detects motion. I can also see that the motion detection is triggered on the main camera in the app. I have tried to remove the camera from the base-station and re-added it, with no sucsess in regards of recording. What should I do?
I tried contacting support via the support-form at arlo.com but when trying to send the email, i get an error "Could not send email - please contact support"
Yes they created an update for their app to fix bug fixes and performance updates. However, after the update i had no recordings for the rest of the day.
Now it will record but all the times are wrong. For example, i took the dog for a walk at around 8.30am and it says something like 01.15 in the morning.
Their app creators are grossly incompetent.