After recharging my Arlo Pro camera, lens moved to 90 degree position and poor focus

[Jacks123]

I recently recharged one of my 3 Arlo Pro Cameras. As soon as I did this the lens has moved to a 90 degree position and the focus is poor.

without touching one of the others one of them has now done the same.

Is there a fix for this?

[StephenB]

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@Jacks123 wrote:

I recently recharged one of my 3 Arlo Pro Cameras. As soon as I did this the lens has moved to a 90 degree position and the focus is poor.

without touching one of the others one of them has now done the same.

Is there a fix for this?

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Are you saying the image has been rotated 90 degrees?  Or that the lens has rotated somehow?

Perhaps contact support.  https://www.arlo.com/en-us/support/contact.aspx

[Jacks123]

The image has turned.

The quality of the image is also really poor - to the point of not being able to see the picture due to blurriness.

[Jacks123 · Accepted solution]

Support were superb and fixed the issue. The battery needed replacing.