Arlo|Smart Home Security|Wireless HD Security Cameras
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Simk1n
Aspirant
Aspirant

Bought myself Arlo 2 Pro with 3 cameras.

 

Setup went smooth, installation very easy. Nice interface and everything was working fine first day.

 

But i have issues with the Activity Zones.

 

I first setup zones for all three cameras and it worked fine. I have since been adjusting the cameras and even switched position on one of them. All of a sudden yesterday two of the cameras did not work/record movement. It did not record any movement, or give me any notification. The running man is BLACK, and i can see it switch to yellow, so it is seeing the movement. I had to reset the base and add all thre cameras and it worked again.

 

Today, i have been been adjusting the cameras again, small adjustment, and therefore i have also been adjusting the Zones also. It seems to me, that if i first set up zones, and if i later adjusting them the problems start.

 

Is this Normal or what am i doing wrong? Today i have not reset my base, but pulled battery and re-add the non working cameras, but nothing. If i remove the Zones, they record movement and give me notification, but as soon as i add zones, they refuse to work. Live view works fine The last camera has been working fine today, but two is not..

 

I have made Rules also, so im not on Armed.

 

 

4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Simk1n

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Simk1n
Aspirant
Aspirant

All three cameras have been working fine since last weekend, and i have set my zones.

 

 

But i needed make som change to my zones, and after that it wont work again. I deleted the zones, set new ones, rebooted hub, set new rules but still nothing.

 

What am i doing wrong?

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to reboot the cameras? You can also create the zones over the web browser then reboot the cameras & test again.

Simk1n
Aspirant
Aspirant

No, i have not rebooted the cameras today.

 

But, i deleted all zones from my three cameras, and made new ones with my phone (Galaxy S10+ Android 9) and then it detect motion. If i check the zones on my computer, on my first two cameras, two zones are green and one is gray and cannot be edited. My last camera i have only one zone and that one is gray, and cannot be edited on my PC.

 

Usually its Green for Zone 1, Blue for Zone 2 and Gray for Zone 3 on PC.

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