Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I subscribe to the new version of Arlo Smart for my cameras but the error says my cameras need to be hard wired for the activity zone feature.. I’m going out of town this afternoon and need assistance ASAP. Ive tried calling support but was given no help.
Labels:
- Related Labels:
-
Troubleshooting
6 REPLIES 6
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's correct what it's telling you. It has to be permanently plugged in to enable activity zones.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My other camera is working perfectly fine on battery, only recording in zones? This camera worked the same way up until a few days ago.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is the camera activated for Smart (which is how the battery-operated zones work)? Maybe deactivate it from Smart and then reactivate it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes both were listed as active for Smart . I’ve been paying for two cameras on Smart and one has been, and currently is, working well with zones. I just removed the trouble camera from smart, tried adding it back but received an error saying “User not Enrolled in Plan”. So apparently it’s acting like only one camera is enrolled in smart
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Afraid we can't help here - open a case with support here to check your subscription.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does this happen on the web portal & Mobile app? Have you tried to add the camera over the web?
Related Labels
-
Arlo Mobile App
542 -
Arlo Pro 2
11 -
Arlo Smart
159 -
Before You Buy
963 -
Features
396 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,047