ARLO PRO 2 CAMERA IS GARBAGE AFTER 1 MONTH OF USE?

[HLDRSHA]

Purchased the Aldo Pro 2 BaseStation with 1 camera and installed it late April 2020. Seemed to work pretty well the first 3 weeks and I was even able to have a convo with someone through the app/camera speaker while in another city. Mid way into the 4th week things start taking a nose dive. Bought the 8 foot outdoor wire thinking it would help but nothing changed. The camera literally just connects and disconnects from the BaseStation and while trying to view footage on the app. Display starts glitching bad and footage shows people walking by and just freezing. Now I’m stuck with missed recordings, major glitches and grey static across the screen, takes forever to go live and just performs horrible. I’ve done troubleshooting with multiple hard restarts to the system, checked my internet which shows speeds of 161mbps upload and 172mbps download and reinstalling the app. Feels like Arlo doesn’t put any work into the Arlo Pro and Arlo Pro 2 in hopes to get customers to upgrade to the more expensive cameras (that also have forced subscription plans) to make themselves more money... This just cannot be the way an expensive outdoor camera operates so what can we do to fix this issue?

[jguerdat]

There can be a number of reasons for these issues, starting with signal strength/quality between the base and camera, other 2.4GHz wireless devices nearby (not just WiFi), something weird in the system possibly caused by a recent firmware update, etc. The signal quality is the one I'd start with - did anything at all get moved to someplace near the base or camera? If not, try rebooting the base and reinsert the camera battery to get to a known point. If that fails, remove the camera frrom Settings, My Devices and resync. Failing that, the brute force method of a full reset may be needed - remove everything from Settings, My Devices and start fresh. If you want, also hold the reset button until the LED(s) flash amber and let the base reboot before claiming it normally. Sync the camera and test again. Be sure to note all settings, modes, rules and schedule (if used) before resetting to speed the rebuild process.

[HLDRSHA]

@jguerdat Signal strength is always bouncing from 3/3 bars to 2/3 bars and the camera is about 25-30 feet away from the BaseStation. The only things that are also wireless between the camera and BaseStation is our wireless keyboard and mouse at our computer desk which is only turned on from 8am-5pm Monday to Friday. It truly feels like a software issue but the only update that was available was the day I hooked it up as it had a firmware update from April 22nd. Nothing has been moved or changed in the home since we installed the unit and the camera has been set up in the same location since day one. The first week we owned the unit I did buy an updated outdoor mount and the 8 foot outdoor wire. I did the whole reset from disabling the BaseStation and camera from the app and unplugged everything as well as deleted the Arlo app. Reinstalled the app, plugged the BaseStation Ethernet cable then the power cable, held the reset button with a paper clip until the LED light flashed, synced the BaseStation, put the battery back in and synced the camera next and finished by installing the camera outside on its mount. Though it seemed a little better, I started noticing the 5 to 8 second records followed by the glitches and grey static across the screen... just not to sure what’s up at this point...

[jguerdat]

This sort of thing is tough to try to figger out remotely. How are the wireless mouse and keyboard connecting to the computer - Bluetooth? That uses the 2.4GHz band so could be part of the issue but no guarantee. I would temporarily move them to another room to see if that makes a difference. The receiver for those may also need to be pulled out/turned off for testing (all of these may be awake to some degree to respond to input even if the computer is off, especially if sleeping).

It may also be useful to move the base away from the router and/or use a WiFi or powerline extender to be able to position the base elsewhere.

There's gotta be a solution and, yes, updates can cause issues, but some trial and error is needed to get resolution.