- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How do I get it to do a 3-second look back properly?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Charjay wrote:
1 out of 20 times it looks like it possibly worked but even then it looks like a "less than 1-second" look back (1 second before someone enters the field of view).
How do I get it to do a 3-second look back properly?
The buffering is hard-wired into the camera, so there are no settings to control it.
Most likely, the motion detection itself isn't being triggered right away. You could try tuning that with the motion detection test. Changing the camera positioning can help, there are some tips on that here: https://kb.arlo.com/000051462/How-do-I-position-my-Arlo-Pro-2-camera
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Charjay wrote:
I just tried something: I stood directly below the camera, out of sight, and got onto a step ladder and waved my hand directly in front of the camera for 1 second and then pulled my hand away. The video that is recorded and saved doesn't even show my hand. That means the look-back feature definitely isn't working. It isn't being initiated by the plugging in of the camera.
If you could put a clock that counts seconds in the background, it might give you more precise information on when the recording starts. For instance, move your hand into the field of view, and just keep it there for a while. Note the time on the clock when you move your hand, and compare that with what you see on the recording. This could be repeated with/without power.
You might also want to test this with a second camera, and see if it has the same issue.
Another option is to contact Arlo support. https://www.arlo.com/en-us/support/contact.aspx
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Charjay wrote:
I tried it with and without it plugged in, and the delay is the same. There is no look-back happening. I've tried it with all 4 of my cameras and they are all doing the same thing. No look back happening.
Assuming you are seeing the status as AC powered in the app/web client, then I think contacting support is the next step - unless @JamesC (or one of the mods) has another idea. https://www.arlo.com/en-us/support/contact.aspx
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Charjay,
How do you have the camera plugged in? Are you using a solar panel or the standard power adapter?
For more information on look back, take a look here: How does the Look Back feature work on my Arlo camera?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Arlo Mobile App
554 -
Arlo Pro 2
11 -
Arlo Smart
162 -
Before You Buy
967 -
Features
402 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,087