Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Nov 30th, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

2-step verification does not work

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I activated 2-step on iPhone 11max and iPad mini. Nothing happened.  Both devices show as “trusted,” the switch for two-step is on (green), and the tool invites me to add more trusted devices. Still getting the alert “Activate 2-step by November 30 or else!!”  And 2-step doesn’t work.  I don’t get a text with OTP nor a screen requiring this, it just logs in without 2-step.  

Model: VMB4000 | Arlo Pro/Pro2 Base Station

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Arlo Moderator
Arlo Moderator

If you are logging in from a trusted device, It will not ask or send a code to login.

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Arlo Moderator
Arlo Moderator

Are you logging in to the devices you allowed as a trusted device or logging in through separate devices?

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I'm logging in exclusively from trusted devices. 

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Arlo Moderator
Arlo Moderator

If you are logging in from a trusted device, It will not ask or send a code to login.

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Thanks ShayneS, now I feel silly.   But - silly or not, I was concerned enough to ask the community because I keep getting an urgent sounding email to activate 2-step, even though I already did.  On other online accounts, I’ve always received an OTP text the next time I log in. THEN the opportunity to trust the device. That way, 2-step activation is tested, I know it works.  The Arlo  app doesn’t behave that way.  You add a trusted device on the same screen  where you turn on Two-step. It’s never tested. It didn’t seem to work.  Now I know - the only way to test is by logging in on an untrusted device. 

Sorry for the long explanation. Problem solved.  It appears the urgent warning to activate by November 30 is sent from a list that does not remove users who already activated. That’s actually more annoying than helpful.  You might elevate the suggestion to refine the email list before sending again.

 

thanks!

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Arlo Moderator
Arlo Moderator

Do you happen to have a screenshot of this message & how often are you receiving this message? 

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