Arlo|Smart Home Security|Wireless HD Security Cameras

What can you do to get the video doorbell to release from the mount when it's "stuck"?

What can you do to get the video doorbell to release from the mount when it's "stuck"?

I had installed the Arlo Video Doorbell with no issue and then decided to install the angle mount along  with a 3rd party mount for 4" vinyl siding.  I had a hard time getting the doorbell to lock back into the mounting bracket and now I can't get it to release (which would be necessary for example to access the reset button on the back of the doorbell).

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JamesC
Community Manager

I cant speak for the third-party mount you're referencing. In general, we do not recommend the use of third-party accessories as they are not specifically designed by Arlo to work with our products.

 

To release the doorbell from the Arlo mount, take a look here: https://kb.arlo.com/000062362/How-do-I-remove-my-Arlo-Essential-Video-Doorbell-from-the-wall-mount