What is happening to my alerts? No longer getting video clips. Just still images.

[drawdown]

I'm currently on my free trial of Arlo Smart. The first two months were great. However, for the past month, when I get alerts the video clip says that it is hundred's of hours in length (clearly an error) and when I select it all I see is a still image that says it's 0 seconds. I'm hoping this bug is being addressed?

I'm considering signing up for the Arlo Smart subscription but this is making think otherwise. Can someone help?!

[JamesC]

The development team is currently investigating reports of this issue. Keep an eye here on the community for updates and announcements regarding this issue.