VMB4000 Not recognized

[Wsgwsg]

Hi Arlo Support Team,

I’m having trouble connecting my Arlo base station to the Arlo app. The model is VMB4000. I bought brand new some time ago and now want to use it to extend my network but has been impossible to connect (app does not recognize it), even after trying basic troubleshooting steps such as restarting the base station, checking the internet connection, and reinstalling the app.

Could you please check if the device token needs to be reset or refreshed on your end?

For privacy reasons, I prefer not to post the serial number, account email, or any other personal/device details publicly. I can provide the remaining information via private message, or you can contact me privately so I can send the details securely.

Please let me know what information you need from me and how I can provide the information needed.

Thank you.

[Wsgwsg]

Please need your support, thanks a lot

[BrookeN]

I sent you a dm, please respond to that at your earliest convenience. 

[Wsgwsg]

Thank you and data already was sent to your dm. 

[BrookeN]

I received that thank you for that information. I have sent a reply.