Security System with monitoring lost

[Ruby110]

I had the Premium Plan with Monitoring. Then I bought another camera from Costco which includes 4 months of Safe and Secure. Unfortunately, Arlo canceled my Premium Plan and gave me the 4 months of S&S. Not what I wanted.

Arlo tells me that if I had purchased the camera from them it comes with 30 days of S&S and would not cancel my current Premium subscription. This may also be true for cameras purchased from Amazon. I’m not sure.

[ShayneS]

Hi @Ruby110 

Thanks for the feedback, your plan should revert once the trial period ends, unless you chose to continue after the expiration. 

[ShayneS · Accepted solution]

Hi @Ruby110 

Thanks for the feedback, your plan should revert once the trial period ends, unless you chose to continue after the expiration.