Registrazioni in locale su SD

[Domepare]

Buonasera, non riesco ad accedere alle registrazioni in locale su SD dal mio IPhone. Quando provo ad accedere alla libreria il sistema mi dice che i filmati non sono disponibili e devo verificare le connessioni di rete. Per favore potete aiutarmi a risolvere il problema? L’impianto è composta da tre videocamere Arlo pro3 ed ho speso parecchio. Vorrei poter utilizzare le funzioni per le quali ha pagato. Grazie

[StephenB]

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@Domepare wrote:

Buonasera, non riesco ad accedere alle registrazioni in locale su SD dal mio IPhone. Quando provo ad accedere alla libreria il sistema mi dice che i filmati non sono disponibili e devo verificare le connessioni di rete. Per favore potete aiutarmi a risolvere il problema? L’impianto è composta da tre videocamere Arlo pro3 ed ho speso parecchio. Vorrei poter utilizzare le funzioni per le quali ha pagato. Grazie

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Does this happen when you are home, with the phone connected to your home wifi?

If you use a VPN on your phone, try turning it off.

[Domepare]

Hi Stephen, first of all thanks for your promply  reply. Confirm that I have the problem also when I connect with my Wi-Fi home. My iphone haven’t VPN actived. If use a Samsung Phone I can see the records in Arlo Hub without problems. I don’t undertand which is the problem. Thanks regards Domenico

[StephenB]

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@Domepare wrote:

Hi Stephen, first of all thanks for your promply  reply. Confirm that I have the problem also when I connect with my Wi-Fi home. My iphone haven’t VPN actived. If use a Samsung Phone I can see the records in Arlo Hub without problems. I don’t undertand which is the problem. Thanks regards Domenico

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Check that the iPhone app is up to date.  

[Domepare]

App updated but the problem is still there.

[StephenB]

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@Domepare wrote:

App updated but the problem is still there.

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Is the app allowed to access local data?  Go into the apple settings and scroll down to the Arlo app to check.

[Domepare]

Yes, the app si allowed… I also tryed to turn of the Arlo Hub. Still nothing

[StephenB]

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@Domepare wrote:

Yes, the app si allowed… I also tryed to turn of the Arlo Hub. Still nothing

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Since this works ok with the Android app, it seems unlikely to have anything to do with the hub.

That said, this is a puzzle, and I don't have any suggestions for next steps.

[Domepare]

Hi Stephen, I understand…, sincerly don’t know what I’ll do to solve this problem. Thanks  a lot for your suggestions.  Ciao