Arlo|Smart Home Security|Wireless HD Security Cameras
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Primary PIN Setup takes a long time and does not save

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  • ‎2024-04-03 09:03 PM
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futbolito112000
Aspirant
Aspirant
‎2024-04-03 09:03 PM

I just purchased the Arlo Home Security System and trying to finish my set-up. In the Dashboard within the browser (on my laptop), I created a Primary PIN and hit save. However, it has stayed on "Please wait..." for over an hour.  Have you all encountered this?  I did this a few times and nothing has saved.  

 

Also, in the App, I keep getting a "Public key required" when trying to set-up the PIN. I contacted customer service and it wasn't helpful. I had to unplug, reset, delete, and reinstall Arlo app, and it didn't solve anything. 

 

Appreciate anyone's help with this.

 

Primary PIN Setup - Please wait.png

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ShayneS
Arlo Moderator
Arlo Moderator
‎2024-04-04 05:15 PM

Hi @futbolito112000 

 

Thank you for bringing this to my attention. I have escalated this for you & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43999311

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