Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

No access to start an stop Smart hub for friend

Reply
Discussion stats
  • 1 Reply
  • ‎2024-10-26 10:31 AM
  • 66 Views
  • 0 Likes
  • 2 In Conversation
Joakim007
Follower
Follower
‎2024-10-26 10:31 AM

Hi,

I have given access for a friend to administration my Floodlight (it is directly on the Wifi) and the other cameras (they are on a Smart hub). He can achieve possibility to start and stop the floodlight and he can see the Smart hub cameras and delete films from them but he can not start and stop them. It is offline for him but not for me. Have logged in and out. Deleted and downloaded again the app. Put the administration for him on and off. Nothing works. He can put the Floodlight on and off but not the cameras that are under the Smart Hub (that is not the floodlight).

/Joakim

0 Likes
Message 1 of 2
66
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2024-10-30 10:56 AM

@Joakim007 

 

Do both users see the feed or library tab at the bottom of the Arlo app?. 

0 Likes
Message 2 of 2
38
Discussion stats
  • 1 Reply
  • ‎2024-10-26 10:31 AM
  • 67 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.