Local events from base station VMB5000r6 not shown on new iPhone17p

[AG400]

Hallo,

After installing my new iPhone17p I can't see the local events in the Arlo secure app, the events are stored on my local base station VMB5000r6. In the Arlo secure app -> Feed -> Local - under local it see No Events. My iPhone is on the same wifi network as the basestation. The events is still showing on the old iPhone15p. I have restartet the base station and the iPhone17p but it does not help. I am logged on with the same user on both iPhones.

Appreciate any help except going back to old iPhone 🙂

[BrookeN]

Can you please make sure that the cameras have the correct routines are set up on the iPhone 17. That the cameras are set to record.

[alex_loo]

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@BrookeN wrote:

Can you please make sure that the cameras have the correct routines are set up on the iPhone 17. That the cameras are set to record.

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apparently everything has been set up properly.  Since "The events is still showing on the old iPhone15p".

@AG400 (assuming "events" mean local recordings),

• what login account are you using on the iPhone 17?  Same or different one from the iPhone 15p?
• on iPhone 17, can you see the events/local recordings from Devices >> your Smarthub >> storage settings ?

Alex

[AG400]

Yes the new iPhone17 has the routines from the old phone, the routines have not change and are visible on the new iPhone17

[AG400]

Hallo,

Yes event = local recordings.

Login: using the same login as on the iphone 15

On iPhone 17 - Arlo app: Devices -> select Base station -> device settings -> storage settings -> local storage settings (settings are the same on the 2 iphones)

On the old iphone 15 under storage settings I can see all the recordings by date and time but on the iphone 17 they are not shown.

Thanks

[BrookeN]

Try to reset the basestation  and add it back to the iPhone 17, you will need to add the cameras back on as well.