Keypad

[BlueLou]

My keypad CONSTANTLY goes offline for a couple minutes, then comes back online by itself without my doing anything. It does it basically all day and all night. It's very annoying because I get an audible alert on my phone all night long while sleeping and I never know if it's a camera detecting motion outside or the keypad.....  

[jguerdat]

Move the keypad closer to your router for testing. It may be an issue with signal strength/quality. If that works better, check the original location for other nearby wireless devices that use the 2.4GHz band.

[BlueLou]

It's literally about 12 feet from my router. Signal strength is not the issue. I've read of this issue online and it appears that this is a common problem. Lately it's been better, but it seems to vary from day to day. When I reached out here it was happening literally every 10 minutes or so, but now it seems it's back to only a few times a day....... ?