Horrible customer service, and downright robbery

[Jo-AnnDelgado10]

When I was making an attempt to get my Arlo subscription. I realize that they took money out of my credit card three different times. Two for the same amount and the third for a different amount. When I called back and insisted on a refund, they gave me a refund for one of the transactions. I received my credit card bill and I see that these two other transactions have not been refunded. So I proceeded to call Arlo customer service and demand where my other two refunds are. They could not find one charge stating they did not charge me which I have to show them with my statement And the other charge. They are trying to deduct the month that they did not refund me from. Claiming I can cancel the subscription, but I will lose seven dollars a day and it will come out of my refund. I am shocked at this that I am going through with Arlo. I thought they were a reputable service and product, but they are thieves. I am currently waiting for a supervisor to call me back yet again to dispute this. I feel I should not lose a dime being that they were supposed to refund me the 17 days they’re trying to charge me for. Not only am I taking my Arlo cameras down I am replacing them with ring and not even going to sell these cameras to anyone to spare them from the harassment and nonsense. I have been dealing with Arlo for this last almost 2 months

[BrookeN]

I am sorry you are not happy with the service you were provided regarding your subscription. I would love to have someone look into this further. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.