Arlo Keypad Sensor Hub NO SOUND

[kb25]

Everything was working fine. But now, the hub no longer chimes when doors as opened. And now longer has a siren sound when arm away is tripped.

Notifications for door open and panic siren activated still work correctly, there is just no sounds coming from the Hub.

I tried Factory Resetting.

Thanks for any help!

[BrookeN]

Looking into the sensors I see they are online. However, I do see the one sensors battery is very low. You may need to change those for the chime to work correctly. 

[kb25]

I swapped sensor batteries. Still no sounds.

[BrookeN]

It sounds like you may need a new sensor. You can locate them here:

https://www.arlo.com/en-us/accessories.homesecuritysystem/MS1001-100NAS.html

[kb25]

The sensors seem to be working fine. They give notifications for door opening. But the problem is in the hub. There is no chime or no siren sounds.

[BrookeN]

Looking into this further I do not see any resets preformed on the Hub. Can you please do a reset and see if that resolves this behavior. 

https://kb.arlo.com/000062967/How-do-I-factory-reset-the-Arlo-Keypad-Sensor-Hub

[kb25]

I have reset the hub through the app. 

I have reset the hub through the keypad.

I have factory reset the hub through keypad.
Still no sounds.

[BrookeN]

Take the Hub off the account fully. Log out of the account and log back in. Reset the Hub. And then re-add it to the account.

[kb25]

Completed.

Still no sounds.

[Gorkon]

I am having the exact same issue. The sensors all work. The product is just a few months old, but all of a sudden today the Sensor Hub has No Sound. I unplugged it and restarted. I also rebooted. I have a floodlight that I added a month ago and today the "free trial" ended, but I had the home security monitoring package. Is there some weird glitch that is causing this when the trial ends and you are already on the monitoring?

[BrookeN]

Can you check under the audio settings and make sure the alert tone is activated?

[Gorkon]

Already done that. Went through all of the issues with Customer Service and TIS for two hours. They are sending a new unit.

[BrookeN]

I am glad they took care of that for you. Let us know if there are any further questions.