Returned unopen products 49 days ago but no refund

[morty1]

I returned unopen products to Arlo 49 days ago.  They have yet to give me my money back.  I call once a week and the same thing happens.  They check the tracking and agree they received the products back.  They then create a escalated case for me and say I should get resolution in 48 hours.  Nothing ever happens after that.  This company in a scam and steals your money! 

[JessicaP]

Hi morty1,

Let me reach out to you via private message to gather more information from you.

[Kasey001]

It did take around ten or twelve days to reach but that was expected. I'm not sure how good the return/refund/exchange policy is though.