Arlo go favorites not displayed in filter when saving

[angelahortega]

favorites are not showing up in arlo app favorites filter when holding phone vertically ? This started happening after downloading the newest update.

Also the camera is recording only for about 20 secons in each of the modes even though each mode is setup for 40 seconds.

[ShayneS]

Hi @angelahortega

Is this favorite issue occurring on the iOS app or android app? Are the favorited videos missing or just the (White favorite star)? I was not able to replicate on iOS.

[angelahortega]

It’s in the app. I have a iPhone and one day it does it the next day it does not. It goes back and forth

[ShayneS]

The next time you notice this occurrence can you take a screenshot and provide it here.