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Arlo go favorites not displayed in filter when saving

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angelahortega
Aspirant
Aspirant

favorites are not showing up in arlo app favorites filter when holding phone vertically ? This started happening after downloading the newest update.

 

Also the camera is recording only for about 20 secons in each of the modes even though each mode is setup for 40 seconds.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @angelahortega

 

Is this favorite issue occurring on the iOS app or android app? Are the favorited videos missing or just the (White favorite star)? I was not able to replicate on iOS.

angelahortega
Aspirant
Aspirant
It’s in the app. I have a iPhone and one day it does it the next day it does not. It goes back and forth
ShayneS
Arlo Moderator
Arlo Moderator

The next time you notice this occurrence can you take a screenshot and provide it here.

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