Arlo|Smart Home Security|Wireless HD Security Cameras

New SIM card provider Arlo GO in Canada

Reply
Discussion stats
  • 1 Reply
  • 1364 Views
  • 0 Likes
  • 2 In Conversation
Cam8389
Follower
Follower

I have Arlo GO cameras that have been running on Bell network. They still are attached to a Bell account. I recently switched my cell phone to a Telus sim card, and tried to log in to my Arlo Secure app on my new Telus iphone. When logging in to the app, I receive the verifcation code, click 'trust this device'. keep getting an error message 'there was a problem trusting this device'.

The cameras are still on a Bell plan, I should be able to connect and use the app on a Telus sim card, correct? Appreciate any help with this.

1 REPLY 1
jguerdat
Guru Guru
Guru

Try using a browser to my.arlo.com and check your profile in Settings. It's possible too many devices are stored in the 2FA settings for trust. Delete some to see if that helps.