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Need new QR code for Arlo Go. Tried removing camera to resync. How to obtain?

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DRC808
Aspirant
Aspirant

Arlo go if offline. Verizon says all good on their side. Tried removing camera to resync but it wants a QR code which I don’t have for this 3 year old camera. How do I generate a new one?

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jguerdat
Guru Guru
Guru

It's been a long time since I messed with a Go but isn't the QR code generated by the app when you go through the setup procedure?

DRC808
Aspirant
Aspirant
That’s what I thought but it’s not providing. Has an option that says “no QR code?” which I choose, but it just takes you to a loop of the phone trying to locate the camera and it can’t do it without the code.
jguerdat
Guru Guru
Guru

I believe there's an FAQ here to reset the Go. IIRC, it provides a specific QR code in the FAQ to cause the camera to reset. Maybe that would help.

DRC808
Aspirant
Aspirant
I’ll check that out thank you. Now the one on the roof powered by a solar panel is offline. It shut down for a couple of hours a week ago when the temp reached 111 but went back on once it cooled off. Not sure what’s going on with both of these cameras. Will circle back.
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