Arlo|Smart Home Security|Wireless HD Security Cameras
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Brian97
Aspirant
Aspirant
Question:- How to reactivate the auto-recording (based on motion/sound detection) function somehow disabled (by Arlo) since 6 Nov 2021 ??
Cams on "no plan" subscription.
Cannot receive since 6 Nov 2021 email notifications of motion detections; checked video library and found no video recordings since then (used to have recordings everyday).  (Worked well for 3 years before 6 Nov 2021.)
Had not changed settings for over a year.
Had tried with one of the cams the removing & reinstating of its battery but found no resumption of auto-recording based on motion/sound detection.
Logged in but could not proceed further than the Arm/Disarm screen page under "Mode" (screen clip shown attached).
No improvement even after subscribing on 19/11 to Arlo Secure (1-mth $4.49).
Nevertheless can manually create video recordings in library.
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JessicaP
Arlo Employee Retired

Hi Brian97,

 

For further assistance where your Arlo Go camera is showing "no plan" subscription, please navigate to Settings > Support in the Arlo App for service options available to you.

Brian97
Aspirant
Aspirant

The virtual assistant under "Setting" " Support" could not answer my question. 

Previously had no subscription (i.e. "no plan"). Starting on 19/11/2021, one camera is on Arlo Secure subscription, but still cannot proceed further than the Arm/Disarm screen page under "Mode" (the screen keeps showing "Getting status...." for the cams and does not proceed further for the arm function settings.) 

Look forward to your feedback.

JessicaP
Arlo Employee Retired

Is your mode not updating either on the web client on your computer?

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