How to check remaining Arlo Go Mobile plan minutes remaining

[SJTUSA]

Does anyone know how to check how many minutes you have remaining on your Mobile data plan? I have looked in the Arlo app on my phone and couldn't find anything. I also logged in to my account from my PC and clicked "Arlo Mobile Usage" under Network under the camera's settings and this is all I get. I tried two different browsers - IE and Chrome.

{{ dataPlanMinutesInfo() }}

Billing Cycle: {{ expiryInfo() }}

I already had my camera stop working once during the 15 minute trial because my time expired supposedly. I didn't think I was anywhere close, but there you go. I thought I had a hardware problem when it suddenly stopped functioning. I need to be able to monitor my usage so that I will not waste time (especially with live feeds) and suddenly have an Arlo Go "brick". I also want to make sure I'm getting the time I'm paying for by tracking the number of motion sensor videos generated, live streaming seconds, etc..

Thanks for any help...

[TomMac]

You either need to chat directly with Netgear support OR your service provider ( depending on the model you have )

[JamesC]

SJTUSA,

Clear you browser cache and try again. Do you see the same behavior?

From the mobile app, you should be able to see usage under Settings > My Devices > Arlo Go > Arlo Mobile Usage.

JamesC

[SJTUSA]

JamesC,

Thanks for the response. I cleared the browsing data/cache under Chrome and unfortunately, I get the same result when logging in to my arlo.netgear.com account and selecting Arlo Mobile Usage. The software version under About is 2.4.1.958_17106.

I also looked in the Android app and found no option for Arlo Mobile Usage under Settings/My Devices/Arlo Go. The app version is 2.4.4_17405 released 6/29/17.

I tried support earlier via email twice, but I didn't get a useful answer. I decided to post here versus just communicating with support thinking that the Community might already have an answer or at least benefit from digging up a solution. I know I can't be the only one out there who wants to accurately monitor their usage?

Thanks...