How do I prevent other users from claiming my Arlo Go camera?

[Steve1980]

My colleagues are able to claim my Arlo cameras by simply doing the 'Add New Device' task within the app. When they do this I can no longer access the cameras myself. How do I prevent other people form claiming my cameras? I will be using the cameras in a public place so I need to make sure that other people cannot claim my cameras and also make sure that my colleagues cannot claim my cameras, even if I have shared the camera with them in the app. See attached email from Arlo that I get when someone claims my camera.

[ShayneS]

Hi @Steve1980

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support