Arlo|Smart Home Security|Wireless HD Security Cameras

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er-minio
Tutor
Tutor

I'm not sure if this is really a camera problem or and app/system issue.

 

Goefencing for my Arlo Go camera stopped working recently.

I tried resetting the geofencing zone, changing sizes, to no avail.

 

The phone has location sharing, background refresh, etc. etc.

There is another user, same, all settings are good on the other phone.

 

Geofencing has been working for years at this location, no big changes done apart from switching the SIM in the Arlo Go Camera at the beginning of August (V-SIM shut down) and Geofencing worked ok after that.

 

I have to manually arm/disarm the camera and, a couple of days ago, even disarming the camera wouldn't do anything as I would get movement notification (and movie recordings) despite the camera being set as "disarmed".

 

Is there some software issue? Update needed?

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BrookeN
Arlo Moderator
Arlo Moderator

I do apologize for the frustration regarding Geofencing. Our development team is currently still investigating this. As soon as there is an update I will reach out to the community. 

BrookeN
Arlo Moderator
Arlo Moderator

Are you still seeing this same behavior?

er-minio
Tutor
Tutor

As of yesterday, yes.

I can check again later today.

PickMonsterX
Tutor
Tutor

Still doesnt work for me and I have 3 location, which I pay for all of them.  I need a solution as this is a pain the the butt.

er-minio
Tutor
Tutor

Tested. Still not working.

 

Please fix this, it's been forever.

BrookeN
Arlo Moderator
Arlo Moderator

@er-minio can you let me know what you are still seeing regarding Geofencing.

er-minio
Tutor
Tutor

Thanks.

 

I’m away at the moment, but still wasn’t working until end of April.

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