Geofencing not working

[jockster]

Hi Everyone,

For some reason, geofencing which used to work when I first installed the camera no longer works. The rules are set to away: armed, home: disarmed, but it records anyway.

Also, the various modes disappear completely from the list at times. These problems may have been happening since a firmware update if I remember correctly.

Very annoying when you have to arm and disarm manually and the options sometimes don't even appear on the screen! I'm starting to wish I'd installed a good old (reliable) CCTV camera  😞

[ShayneS]

What Device/Model/OS/Version of the Arlo Mobile App are you using & Are these modes disappearing on the Mobile App or the web portal?

[jockster]

Hi,

In answer to the person who replied to my ongoing issues regarding geofencing that doesn't work, and the disappearing modes: The model I'm talking about is the Arlo Go camera and solar panel, purchased from a Telstra outlet.

I rarely use the web portal (I assume this means access via my home computer?), as I'm often away from home I use the mobile app.

Regards  Jim.

[jockster]

I meant to add that the mobile app firmware is up to date: not sure what the version is, but it tells me it's the latest....

[ShayneS]

Hi @jockster

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support