Cannot register Arlo Go to the Cloud

[pred02]

Hi,

I purchased a second hand Arlo Go camera. Inserted a Giffgaff 4G sim card which has no PIN and is activated with data working correctly (I tried it in my phone).

I used the QR code to first perform a factory reset and then did sync via QR code to connect to my Arlo Cloud account but it cannot find the device. Tried different APN settings I found for giffgaff and nothing seems to work. 

The signal is showing this:

• The camera is connected to the cellular network but it cannot connect to the cloud.

  Any ideas?

  Thanks

[jguerdat]

If the previous owner didn't remove the camera from his account, you can't add it to yours.