Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot add trust device

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Sasasa
Aspirant
Aspirant

I have problem to add trust device and phone number for 2FA. When I click on it, there will have error shows as in photo and no option to choose

trust/don’t trust

i already follow the solution to delete reinstall app, try with new account but still same error. It doesn't have don't trust option to select as advice from others

8D81CDDD-57A9-4A84-84B2-42AE3953F5C5.jpeg

 

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ShayneS
Arlo Moderator
Arlo Moderator

Which version of iOS is this device running?

PGRArlo
Aspirant
Aspirant

Same problem.  iPhone 11 Pro Max and OS 16.3.  Extremely frustrating!

JamesC
Community Manager
Community Manager

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

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